Remote IT support · Automation · Data
You report.
We fix.
Joesolve is the IT department for organisations that don’t have one, and extra hands for those that do. Raise a ticket by portal, email or WhatsApp. We take it from there, remotely, within a response time we put in writing.
Monthly or yearly plans · pay by Orange Money, Afrimoney or card
Shared mailbox not syncing for the finance team
- Reported on WhatsApp by a finance officer
- Engineer assigned; remote session approved by client
- Fixed: mailbox permissions rebuilt and tested
- Prevented: daily mailbox health check automated
How it works
One ticket. One owner. Until it's fixed.
01
You report
Raise a ticket in the client portal, by email or on WhatsApp. Describe what’s wrong in your own words; a screenshot helps but isn’t required.
02
We respond on the clock
An engineer picks it up within your plan’s response time and connects remotely, only with your approval.
03
We fix it, then stop it recurring
Once it’s solved, we look for the cause. Where a script, workflow or small app would prevent a repeat, we tell you and quote for it.
What we handle
Everything software-side, handled remotely.
Remote helpdesk
Passwords, email, software installs, printer drivers, app errors. Fixed over a secure remote session.
Included in all plans
Microsoft 365 & Google Workspace
New starters and leavers, licences, shared mailboxes and drives, set up properly and kept tidy.
Included in Business plans
Security basics
Two-step sign-in for every account, password manager, backup checks and phishing guidance for staff.
Included in all plans
Websites & domains
DNS, email records, SSL certificates, WordPress updates and uptime checks, so your site stays up.
Included · redesigns quoted
Automation & integration
Connect accounting, CRM, payments and spreadsheets. Replace copy-and-paste with workflows that run themselves.
Quoted project
Database apps & dashboards
Inventory, registrations, case management and Power BI dashboards, built for how your team works.
Quoted project, then supported
Fix, then automate
We don't just close tickets. We stop them coming back.
Most IT firms answer the same question every week. We’re software developers first, so when a problem keeps recurring we build the fix into your systems: a scheduled check, an integration, or a small app that does the job properly.
Recent work
Web app · Automation
Waste collection platform
Streamlined collection and client management for a waste management company, cutting administrative and operational time by 60%.
Data analytics · Healthcare
Healthcare data dashboard
Real-time analytics for a medical clinic, giving staff clear insight into patient care and operations.
Education
E-learning platform
A learning management system supporting remote education for more than 5,000 students.
Plans
Clear plans. Response times in writing.
Starter
For individuals and 1–2 person teams
$35 / month
Includes up to 2 support hours a month
First response: 8 business hours
- Email and WhatsApp support
- Remote helpdesk and security basics
- Extra time at $35 / hour
Business
For small offices · minimum 5 users ($100 / month)
$20 / user / month
Includes 1 support hour per user each month, shared across your team
First response: 4 business hours, 2 if critical
- Portal, email, WhatsApp and phone
- Microsoft 365 or Google Workspace admin
- Monthly health check and report
- Extra time at $35 / hour
Business Plus
For NGOs and growing firms · minimum 10 users ($300 / month)
$30 / user / month
Includes 1.5 support hours per user each month, shared, plus 4 project hours
First response: 1 hour if critical
- Everything in Business
- Extended hours, Mon–Sat 7:00–21:00 GMT
- Quarterly IT review
- Extra time at $35 / hour
No plan? Pay per fix. On-demand support at $40 an hour (30-minute minimum). Yearly plans get two months free.
Built for teams without an IT department
And for teams that have one IT person who needs backup. We work across Sierra Leone, West Africa and with businesses overseas, all from one remote desk.
- Small businesses
- NGOs and project offices
- Schools and e-learning
- Clinics and health services
- Government and public services
- Diaspora and overseas businesses
- Freelancers and professionals
Remote by design. That's how we stay fast and affordable.
We don’t repair hardware, supply equipment or visit sites. If a problem turns out to be physical, we diagnose it remotely and hand you to a vetted local partner, and we keep the ticket open until it’s sorted.
Questions
How fast do you respond?
Each plan has a first-response time in writing: 8 business hours on Starter, 4 on Business (2 if your work has stopped), and 1 hour for critical issues on Business Plus. The client portal shows the clock on every ticket.
How do you fix things without coming over?
Most problems live in software, accounts and settings. With your approval, an engineer opens a secure remote session to your computer or admin console. Every session is logged, and you can end it at any time.
What does my plan cover, and what costs extra?
Your plan covers support (things that stopped working, how-to questions) and small changes such as adding a user. New work, like building an app or migrating systems, is quoted separately and only starts after you approve the quote.
How do I pay?
Monthly by Orange Money, Afrimoney or card. Yearly plans can also be paid by invoice and bank transfer. Prices are in US dollars, with the Leone amount shown when you pay.
Is my data safe?
Our team uses two-step sign-in on every account, keeps client credentials in an encrypted vault, and only connects to your systems with your permission. Our data-handling terms are part of your service agreement.
Something broken right now?
Tell us what’s wrong. We’ll take it from there.